Thank you for shopping at CatchopCD. We are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, we are here to assist you.
Return Period
You may request a return, refund, or exchange within 90 days from the date of purchase.
Conditions for Return
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- Proof of purchase (such as an order confirmation) is required.
Refunds
- Once we receive and inspect your returned item, we will notify you of the refund status.
- If approved, the refund will be issued to your original payment method.
- Please allow 3–7 business days for the refund to appear, depending on your payment provider.
Exchanges
We replace items only if they are defective, damaged, or incorrectly shipped.
If you need an exchange, please contact us at info@catchopcd.net before returning the item.
Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
- Original shipping costs are non-refundable unless the return is due to our error.
How to Start a Return
To initiate a return, please contact us at info@catchopcd.net with your order number and reason for the request. We will provide instructions on how to proceed.
