Thank you for shopping at CatchopCD. We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.
Return Period
You have 90 days from the date of purchase to request a return, refund, or exchange.
Conditions for Return
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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It must also be in the original packaging.
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Proof of purchase (receipt or order confirmation) is required.
Refunds
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Once we receive and inspect your returned item, we will notify you of the status of your refund.
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If approved, your refund will be processed automatically to your original payment method.
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Please allow 3–7 business days for the refund to appear, depending on your payment provider.
Exchanges
We only replace items if they are defective, damaged, or incorrectly shipped.
If you need to exchange an item, please contact us first at info@catchopcd.net.
Shipping Costs for Returns
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Customers are responsible for paying their own shipping costs for returning an item, unless the return is due to our error (wrong item, defective item, etc.).
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Shipping costs are non-refundable.
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If you receive a refund, the cost of original shipping may be deducted from your refund.
Non-Refundable / Non-Returnable Items
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Sale items cannot be refunded.
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Opened or used items cannot be returned.
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Certain goods such as perishable items, custom-made items, or hygiene products cannot be returned.
How to Start a Return
To initiate a return, please contact us at info@catchopcd.net with your order number and reason for return. We will provide instructions on how and where to send your package.
