1. What countries do you ship to?

We ship to a lot of countries in the world.
You can check our ship list through the sign in page.
We are currently only doing business with the countries in the list and don’t ship to other non-listed countries.

2. What payment methods do you accept?

We accept paypal and credit card payments.

As per Paypal's policy updates, we will charge 3.0% additional fees for paypal payments.
(Effective in March 2019, No additional charge for Eximbay payments)

3. How long does shipping take and how much does it cost?

It varies depending on buyers’ locations and chosen shipping options.
We normally ship orders within 2 business days, and contact buyers if it takes longer.

Please note our job is limited to dispatching items through shipping options buyers choose, and we can’t prevent or predict any delay caused by destination countries’ customs office or post office.
Overall delivery time is affected by them, not by us.
If you need faster shipping, please choose the faster shipping option instead of demanding us faster shipping.

Please click on the following link for details.


4. What currency do you accept?

All our items are priced in USD. If your paypal account or credit card is billed in another currency, your payment will be converted to that currency according to the exchange rate.

5. Will I pay taxes when receiving my order?

Customs policies vary from country to country, so we can't tell whether there will be additional import taxes or not.
Please be prepared to pay the possible customs duty your country might charge. 
We are not and can not be responsible for what your country charges. 

6. Do your products come with photobok, photocard, poster, etc?

All our items are brand new and come with what they are supposed to have in them, but we no longer sell a poster on our website.
If you’d like to see what’s inside in the items, please take a look at youtube unboxing videos.

7. Do you accept pre-orders?

No, we basically only sell what we really have in stock.
All newly released items are normally added on their release date, and our first stocked copies, till they are sold out, come with pre-order benefits.

8. Can I request a specific version?

If what you want is what we have in stock, we can send that version.
We can't keep all versions all the time, so if you'd like to know what versions we have in stock, please contact us before placing an order.
You can ask a specific version by leaving a short message when ordering.

9. Do you offer any discount for bulk orders?

We offer discount prices based on our membership program as well as combined shipping, but don't offer instant discount for the 1st order.
Please click on the following link for details.


10. Can you send a free gift with my order?

We don't offer any freebie on our website. Do not ask us to send anything else other than ordered items for free.
As doing so will only cause order cancellation without notice.

11. How often do you restock your products?

Our inventories are updated almost everyday, but this doesn't necessarily mean any sold out items are back in stock in a day.
We might not be able to restock some items that are no longer in print.

12. My order has just been placed, but I can't find any tracking number. Why?

Tracking numbers are numbers given to packages when they are shipped, not when orders are placed.
There is no tracking number when there is no package to track yet.

13. Do you take wholesale orders?

No, we only deal with a B2C platform. 

14. Do my orders count to the Korean music charts?

Yes, all our sales are sent to Hanteo and Gaon.

If you have any problem with your order, please contact us before jumping to opening a chargeback case against us.
Opening a chargeback case (including threatening us), whatever the reason or intention is, will lead to immediate and permanent ban without exception, and you won't be able to use our website in the future.
This includes using another existing account or registering a new account.
Any ban will never be withdrawn once it's done even if the case is settled in our favor or closed on the way, and messages from banned users won't be answered.

Chargeback isn't a formal way of requesting a refund, replacement, cancellation or mere complaining, but essentially stealing.
We reserve the right to cancel any order and refuse service to anyone who causes trouble to us.


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